It doesn't matter how amazing your product or service is and whether MOST of your team get service right MOST of the time - the key is in giving exceptional service EVERY time. We have all seen the rave reviews on feedback driven sites such as Trip Advisor and EBAY and then come across one scathing review. Which ones have the biggest impact on decision making? 

Customer service is the biggest protector (or assassin) of your company brand. Getting customer service right is not optional and cannot be left to chance. 

On this course you will learn how to:

This course is ideal for anyone responsible for dealing with customers, whether face to face or on the phone (internal or external) including Customer Service, Sales Accounts & Credit Control, Drivers & Delivery Personnel, Receptionists, Administrators, Human Resources, Retail Sales Assistants etc..

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