Creating Spectacular Service

Course Overview

Customers are very discerning and have high expectations of service. They judge a company on 3 things - Service, Quality and Price.  Poor or even average service is the number 1 reason customers WILL switch their business.


Giving great service can give you the competitive edge and is worth investing in. 


The only way to be truly and consistently successful at selling is to adopt a serve mentality. When you focus on how you are going to SELL then you concentrate on your needs and desires. When you focus on how you can SERVE (show love to the customer) then you concentrate on the customer's needs and desires.


On this course you will:

Discover the secrets of giving SPECTACULAR service

Create tools to implement, monitor and manage excellent service

Understand why customer satisfaction surveys are ineffective and what to do instead

Learn how to use feedback for continuous improvement and to attract new customers


Give yourself the competitive edge NOW!

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